(4.0 / 5)1239+ Ratings

Brooks Brothers Reviews

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Overall Rating

4.0
13 Reviews
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About Brooks Brothers

Brooks Brothers is a renowned authority on American style, offering luxury clothing for men, women, and kids. Their product range includes suits, shirts, casual pants, polos & tees, sweaters, coats & jackets, shoes & accessories. They also have a sale section for discounted items. In addition to clothing, Brooks Brothers offers home furnishings as part of their product line. They also license their name and branding for eyewear and fragrances. Their website provides free standard shipping on orders over $200 and they have a rewards program for loyal customers. They also offer a Brooks Brothers credit card with a 20% off purchase incentive for new cardholders. Their customer service can be reached within the U.S. and internationally..

Brooks Brothers Pros & Cons

Pros:

  • Quality and Classic Fit: Brooks Brothers is known for its high-quality fabrics and classic fits that accentuate traditionally masculine features.
  • Rewards Program: The My Brooks Brothers Rewards program offers points for every purchase, with rewards issued for accumulated points.
  • Free Shipping and Alterations: Free standard shipping on orders over $200, and free alterations are available.
  • Variety of Products: A wide range of products including suits, shirts, casual pants, polos & tees, sweaters, coats & jackets, and shoes & accessories.
  • Exclusive Promotions: Members-only savings and special promotions through the rewards program.

Cons:

  • Customer Service Issues: Many customers have reported poor customer service, including unhelpful representatives and unresolved issues.
  • Return Policy Concerns: Some customers have experienced difficulties with returns, including charges for restocking fees and issues with merchandise credits.
  • Quality Variations: Some customers have noted a decline in quality, particularly with factory outlet products.
  • High Price Level: Consumers have mentioned that the price level of Brooks Brothers is high, which may be a deterrent for some.

Brooks Brothers Coupon & Discount Codes

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Brooks Brothers Customer Reviews (13)

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Petra Einarsdóttir
Petra Einarsdóttir
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Feb 14, 2023
Jamie Valle
Jamie Valle
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Feb 14, 2023
Katherine Blanchette
Katherine Blanchette
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Feb 14, 2023
Kindra Sams
Kindra Sams
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Feb 14, 2023
Gabriel King
Gabriel King
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Feb 14, 2023
William Primeau
William Primeau
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Feb 13, 2023
Þorbjörn Steingrímsson
Þorbjörn Steingrímsson
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Feb 13, 2023
Monika Gloeckner
Monika Gloeckner
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Feb 12, 2023
Arlene Stroud
Arlene Stroud
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Feb 12, 2023
Elínbjörg Indriðadóttir
Elínbjörg Indriðadóttir
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Feb 11, 2023

Brooks Brothers Customer’s Q&A

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Brooks Brothers Features and Benefits

Key Features and Benefits of Brooks Brothers:

  1. My Brooks Brothers Rewards:

    • Enrollment: Join the customer loyalty program to earn points, qualify for free shipping, and gain access to exclusive promotions and previews.
    • Rewards: Earn points on purchases at Brooks Brothers and other categories like gas, groceries, and dining with the Brooks Brothers World Mastercard.
  2. Brooks Brothers World Mastercard:

    • Accelerated Rewards: Earn points on purchases at Brooks Brothers and everyday categories, enhancing customer engagement and revenue streams.
    • Exclusive Benefits: Offers a seamless, personalized experience reflective of the beloved brand, with advanced technology from Imprint.
  3. Credit Card Management:

    • Online Account Management: Manage your credit card account online, anytime, using any device.
    • Paperless Statements: Receive billing statements and legal notices electronically, with the option to switch back to paper notices if needed.
  4. Shop Your Way Program:

    • Points Earning: Earn 2% back in points on qualifying purchases at Sears, Kmart, and Lands' End within Sears stores, and 1% back on non-qualifying purchases.
    • Alerts and Notifications: Subscribe to daily, weekly, or monthly account update notifications via SMS text messaging.
  5. Customer Experience:

    • Exclusive Promotions: Gain access to member-only benefits and previews, enhancing the overall shopping experience.
    • Quality and Service: Brooks Brothers is committed to providing exceptional quality, service, and value to its customers.

Brooks Brothers Pricing

Brooks Brothers offers a variety of men's clothing, shoes, and accessories with prices ranging from casual wear to luxury items. The exact prices are not specified in the provided search results, but they typically align with luxury brand standards. For the most accurate and up-to-date pricing, it is recommended to visit their official website.

Can I return items to Brooks Brothers if I'm not satisfied with my purchase?

Yes, Brooks Brothers wants you to be entirely happy with your purchase. If you are unhappy with the goods in any way, you have the right to return them and receive a full refund. This right of return is without prejudice to your statutory right of cancellation. You may return goods and receive a refund provided: They are received back at their Returns Department normally within 28 days. This 28 day period commences the day after your order has been shipped. They have not been damaged, washed, altered or worn and must include the original packaging, labelling and Returns Form located at the bottom of the Packing List (enclosed with the delivered goods). Please note that they are unable to accept returns for customized products. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. All sales involving customized products are final, and may not be returned. You do not have a statutory cancellation right for customized products. If you purchased a customized product online and it is damaged during shipping, please contact their Customer Service Team within 10 days of receiving your purchase. If you purchased a customized product at a retail location and receive a damaged or defective item, please contact the specific store where the purchase was made. Please note that if the Commerce Cloud returns process is not followed, Commerce Cloud is not responsible for returns lost in transit to them..

Brooks Brothers FAQs

FAQ

Brooks Brothers Alternatives

Here are some alternatives to Brooks Brothers:

  1. Nordstrom: Known for its personal service and variety of brands.
  2. Charles Tyrwhitt: UK-based startup offering value for the price, especially for dress shirts.
  3. Bonobos: A favorite for business casual outfits for men.
  4. Todd Snyder: Elevated alternative for stylish, unexpected menswear.
  5. Indochino: Offers custom suits and shirts.
  6. Le Alfre: Another alternative for men's fashion.
  7. J. Crew: Offers a range of stylish clothes for men and women.
  8. Woodies: Known for its custom clothing.
  9. Billy Reid: Offers high-quality men's and women's clothing.
  10. Polo Ralph Lauren: Offers a range of high-quality men's and women's clothing.

Each of these brands offers a unique take on fashion and could be a great alternative to Brooks Brothers.

FAQ

How To Open A Brooks Brothers Account?

To open an account on Brooks Brothers, follow these steps:

  1. Visit the official website of Brooks Brothers.
  2. On the main page, find the Sign On bar.
  3. Click the Register Your Card button.
  4. Follow the prompts to provide necessary information and complete the registration process.

Remember, Brooks Brothers does not have a proprietary mobile application, so all account management must be done through their official website. If you have a Brooks Brothers credit card, it will be automatically enrolled in the program. Enjoy shopping!

FAQ

What is the Brooks Brothers rewards program?

The Brooks Brothers Rewards Program, also known as My Brooks Brothers Rewards, is a loyalty program offered by Brooks Brothers. Customers who are residents of the United States and over 18 years of age can enroll in the program. There are three ways to enroll: at store locations in the US, online, or by phone. Brooks Brothers Platinum Mastercard cardholders are automatically enrolled in the Program. Members of the program earn points for every purchase made at Brooks Brothers or any other retailer that accepts Mastercard. For every $1 spent, cardholders receive 4 points. For every 2,000 points accumulated, a $20 reward is issued in the form of a Brooks Brothers Reward Certificate. The program also offers other benefits such as members-only savings and special promotions. Please note that the terms and conditions of the program may change at any time.

FAQ

About brooksbrothers.com Prices and Cost?

At Brooks Brothers, you can find a variety of clothing items on sale. For instance, Men's Dress Shirts and Sport Shirts are available at a discounted price of $59.99, down from the original price of $118.00. They also offer a deal where you can get 2 shirts for $89. Women's Dresses such as the Wool Blend Leopard Print Sheath Dress and the Merino Wool Belted Sweater Dress are on sale for $149.99, reduced from $298.00. In terms of outerwear, the Faux Fur Belted Mock Neck Coat is priced at $449.99, down from $898.00. They also have a Down Hood Parka for $149.00, marked down from $498.00. Please note that these prices are subject to change and may vary depending on the time of purchase and the specific items chosen..

FAQ

About brooksbrothers.com Popular Products and Services?

Brooks Brothers is a well-known retailer of luxury clothing for men, women, and kids. They offer a wide range of products including suits, shirts, casual pants, polos & tees, sweaters, coats & jackets, and shoes & accessories. They also have a sale section where customers can find discounted items. In addition to clothing, Brooks Brothers provides a variety of services such as free alterations, special gift boxes, personal shopping advice, and more. They also have a rewards program called My Brooks Brothers Rewards where customers can earn points, qualify for free shipping, and gain access to exclusive promotions and previews. They also offer a Brooks Brothers credit card which gives customers 20% off their purchase when they open an account. Please note that this is subject to credit approval..

FAQ

What is the price range of Brooks Brothers products?

The price range of Brooks Brothers products varies depending on the type of product. For instance, dress shirts and sport shirts can range from around $50 to $120. Dresses and coats for women can be priced from around $150 to $450. Men's jackets can range from around $70 to $500. Ties are typically priced around $100. These prices are approximate and can vary based on sales, discounts, and specific product lines. Please note that these prices are subject to change and it's always best to check the Brooks Brothers website or a trusted retailer for the most accurate and up-to-date pricing.

FAQ

How can I join My Brooks Brothers Rewards program?

You can join the My Brooks Brothers Rewards program in one of three ways:

  1. At store locations in the US (excluding Airport stores)
  2. Online at the Brooks Brothers website
  3. By phone by contacting Brooks Brothers customer service at 833-710-4847

You do not need a Brooks Brothers Platinum Mastercard® to enroll in the program. However, Brooks Brothers Platinum Mastercard cardholders are automatically enrolled in the Program. Customers who are residents of the United States (and its territories) and are over 18 years of age may enroll to become members in the Program. Brooks Brothers employees and participants in the Corporate Incentive Program are also eligible to participate.

FAQ

About brooksbrothers.com Payment Method?

At Brooks Brothers, you can pay your bill online with a credit card, debit card, or direct from your bank account. They also provide information on returns and exchanges. If you have any issues, you can contact the Brooks Brothers Customer Service Team for assistance. Please note that the specific payment methods may vary depending on your location and the items you're purchasing..

FAQ

How do I contact Brooks Brothers Customer Service Team?

You can contact the Brooks Brothers Customer Service Team in several ways. You can call them at 1.800.274.1815 if you are in the United States, or at 1.860.741.4800 for international calls. Their operating hours are from Sunday to Saturday, 8am-9pm ET. Alternatively, you can send them a mail at 100 Phoenix Avenue, Enfield, Connecticut 06082. You can also reach them via email at awayne@brooksbrothers.com or customerservice@salesforce.com. Please note that charges may apply if calling from outside the US.

FAQ

brooksbrothers.com Return Policy?

At Brooks Brothers, they want their customers to be entirely happy with their purchases. If for any reason you are unhappy with your goods, you have the right to return them and receive a full refund. This right of return is without prejudice to your statutory right of cancellation. You may return goods and receive a refund provided they are received back at their Returns Department normally within 28 days. This 28 day period commences the day after your order has been shipped. They have not been damaged, washed, altered or worn and must include the original packaging, labelling and Returns Form located at the bottom of the Packing List (enclosed with the delivered goods). Please note that they are unable to accept returns for customized products. It may take up to two billing cycles for the credit to appear on your credit card statement. Returns with complete documentation receive priority. All sales involving customized products are final, and may not be returned. You do not have a statutory cancellation right for customized products.

As for the shipping policy, they offer Free Standard Shipping on $200+ orders. A $9.95 return shipping fee will be deducted from all return orders, unless there were packaging or handing errors that resulted in incorrect products being shipped or any manufacturing defects or quality issues that are not the fault of the customer..

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